Refund policy

Return Policy

At Mountain Cottage Candles, we want you to love every purchase. If something isn't quite right, we're happy to help.

Initiating a Return

To begin the return process, please email us at sales@mountaincottagecandles.com within 7 days of your package being marked as delivered. Be sure to include your order number and the reason for your return so we can assist you as quickly as possible.

Returns

• Returns are accepted within 7 days of your package being marked as delivered.
• To be eligible for a return, items must be unused, in their original condition, and in their original packaging.
• Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.

Exchanges

• At this time, we do not offer exchanges. If you'd like a different item, you're welcome to place a new order after your return has been processed.

Refunds

• Once your return has been received and inspected by our team, we'll send you an email confirming that your return has been received.
• If your return is approved, your refund will be processed to your original method of payment.
• Please allow a few business days for the refund to appear on your credit card or bank statement, as processing times vary by financial institution.

Thank you for supporting our small family business. We truly appreciate your support and the opportunity to bring a little warmth, comfort, and magic into your home.